What Style of T-shirts do you offer?
We use standard unisex T-shirts that are 100% preshrunk cotton. We also carry mens and ladies fitted ring-spun cotton t-shirts.
What sizes of T-shirts do you offer?
We currently offers 12 different sizes of t-shirts:
Youth: X-Small, Small and Medium.
Adult: Small to 6 Extra Large.
What are the specifications of the T-shirts you offer?
What is the return and exchange policy?
We will happily do exchanges and returns on UNWASHED, UNWORN t-shirts within 30 days. Simply place the order you want for the new shirts and we will credit the old ones upon receipt. The exchange form is under FAQs.
Defective merchandise has a 15 day policy from the date of your receipt. If you get a defective shirt, and we are sorry for that in advance, we will take care of you. Do not fill out an exchange form, contact us via the contact us button.
If you wish to return an item and do not want to receive an exchange, there is a $6.00 per shirt restocking fee and shipping is not refundable.
We do NOT charge a restocking fee for exchanges. You are responsible for all shipping costs.
If you receive a shirt as a GIFT and want to exchange it, simple print out the form under FAQs and include your credit card info so we can make the necessary charges for shipping/upgrades or additional shirts.
For returns and exchanges fill out our contact form.
[contact-form-7 id=”118″ title=”Contact form 1″]
Need to cancel an order? No problem, things come up!
Do you offering tracking number with orders?
Yes once your order is in process of shipping out you will receive a tracking number for that order which will be sent to your email. You can expect to receive your tracking information within 2-3 business days after time of purchase. Currently we only offer tracking for orders going to the United States.
How long does it take to receive my purchase?
An average order can take anywhere from 7-10 business days to deliver, depending in where your located. Some orders will be delivered as soon as 5-6 business days. In some rare cases, orders may take longer.
Several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout and most packages in your order can be tracked via our carriers’ websites.
To find out how much shipping is, proceed to checkout with the item(s) in your cart. The shipping cost for the order will be displayed in the “Select Shipping Option” section of the checkout page.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout. Sign into your account to track your orders.
Urban Tee does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order.
*Economy shipping is unfortunately not available for orders of more than 5 items due to our carrier’s weight restrictions.
**Express Shipping orders received by noon EST on a business day will arrive next business day. Orders placed after noon EST will arrive in 2 business days. Large orders that contain more than 100 items may require longer processing times and will arrive the next business day after they are processed and shipped.
How do we process payments?
Urban Tee accepts credit cards, Amazon and Paypal as payment. We accept Visa, MasterCard, Discover, American Express and check cards (as long as they are connected with one of the major credit card companies listed above). You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Paying by Check Card? If you’re paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.
We’re sorry but we do not accept checks, or money orders at this time.
We may use third-party advertising companies to serve or track ads on our website and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.
1. Information Collection and Use
UrbanTeeOnline.com does not require that you register in order to view its products or User comments. Registration is required to use certain interactive features such as posting comments, following, receiving email notifications, receiving website notifications, participating in the blog forums, and in order to submit ideas and participate in competitions.
UrbanTeeOnline.com collects personal information when you register with UrbanTeeOnline.com, when you visit the Website, when you make a purchase, or any time you provide information to UrbanTeeOnline.com about yourself. UrbanTeeOnline.com may combine information about you that we have with information we obtain from business partners or other companies.
UrbanTeeOnline.com automatically receives and records other non-personally-identifying information (“Non-Personal Information”) on our server logs from your browser even if you do not register with UrbanTeeOnline.com, for example, your IP address, UrbanTeeOnline.com cookie information, and the pages you visit.
UrbanTeeOnline.com uses Non-Personal Information for the following general purposes: to customize the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
In order to participate on this Website, we request certain personally identifiable information from you on the registration form and require you to create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. When you register with UrbanTeeOnline.com and sign in to our services, you are not anonymous to us.
You have the option to provide demographic information (such as gender, birth date and general location) to us; we encourage you to submit this information to so we can provide you a more personalized experience on our site.
If you opt in to our newsletter, register a user account, or make a purchase, we may contact you by email. We may receive a confirmation when you open an email. Threadless uses this confirmation to help make emails more interesting and helpful and improve our service. If you do not want to receive email or other mail from us, please indicate your preference by using the “Unsubscribe” feature in any email we send to you or by adjusting your notification settings at http://www.UrbanTeeOnline.com/profile/settings/notifications.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product or service from us but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form or from your account settings page (http://www.UrbanTeeOnline.com/profile/settings).
If you no longer wish to receive our newsletter, email notifications or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter, email notification or communication or by emailing us at info@UrbanTeeOnline.com.
You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
If you choose to use our email referral service to tell a friend about our site and products, we will ask only for your friend’s email address. We will automatically send your friend a one-time email inviting them to visit the Website. SkinnyCorp, LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at info@UrbanTeeOnline.com to request that we remove this information from our database.
Children Under 13
UrbanTeeOnline.com is committed to protecting the privacy of children. UrbanTeeOnline.com does not knowingly or intentionally collect personal information online from children under the age of 13.
2. Information Sharing and Disclosure
UrbanTeeOnline.com does not rent, trade, or share Personal Information with third parties except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods sold on our website, and an email service provider to send out emails on our behalf. When you make a purchase on our website or sign up for our email list, we will share the necessary amount of personally identifiable information as necessary for the third party to provide that service, including your name, address, credit card information and email address. These third parties are prohibited from using your personally identifiable information for promotional purposes.
We provide Non-Personal Information to interested third-parties for purposes of understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Website.
We use both your Personal Information and certain Non-Personal Information to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or legal process served on our Website.
In the event SkinnyCorp, LLC goes through a business transaction, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
If you use a blog on www.UrbanTeeOnline.com, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs.
We post customer news and/or events on our website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the news and/or event to post their name along with their news and/or event.
3. Cookies and Web Beacons
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart and design scoring pages, will be limited.
UrbanTeeOnline.com does utilize tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.
If you click on a link to a third party site, including on an advertisement, you will leave UrbanTeeOnline.com and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as UrbanTeeOnline.com. We encourage you to review the privacy statements of any other service provider from whom you request services.
UrbanTeeOnline.com may use web beacons in connection with e-mails sent to UrbanTeeOnline.com users, to let us know whether and when the email was opened. No personal information is transmitted through web beacons.
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. To learn more about our advertising company’s use of clear gifs, please go to http://www.doubleclick.com/privacy/faq.aspx
4. Confidentiality and Security
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Website, you can send us an email at privacypolicy@UrbanTeeOnline.com.
We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
5. Your Ability to Edit and Delete Your Account Information
If your personally identifiable information changes, or if you no longer desire to maintain an account on UrbanTeeOnline.com, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on account profile page (http://www.UrbanTeeOnline.com/account) or by emailing our customer support at info@UrbanTeeOnline.com. We will respond to your request to access within 30 days.
6. International Users
UrbanTeeOnline.com may update this policy at any time in its sole discretion and without prior notice. We will strive to notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your UrbanTeeOnline.com account and/or by placing a notice on the Website.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
8. Effective Date
9. Contact Information
415 Tom Leighton Pt Rd
support at UrbanTeeOnline.com